FleetPride, Inc.

MOBILE SERVICE MANAGER - Worcester, MA

WHAT WE OFFER:

• Medical, dental, vision, 401(k) with company match, and life insurance — DAY ONE!
• Flex spending account, EAP, short-term disability & long-term disability — DAY ONE!
• Paid holidays — DAY ONE!
• 2 weeks vacation + sick time — DAY ONE!
• WEEKLY PAY!
• Monthly bonus opportunities
• Technician referral bonus eligibility
• Monday–Friday day shift with a consistent schedule
• Company-paid prescription safety glasses
• FREE uniforms
• Annual raises
• Career advancement opportunities
• Relocation assistance

WHAT YOU'LL DO:

Your responsibilities will include:

• Oversee mobile service operations across the assigned territory
• Coordinate daily service assignments and technician workloads
• Schedule and prioritize mobile service calls
• Provide outstanding customer service and maintain strong customer relationships
• Coach, develop, and support technicians to help them achieve individual and team goals
• Serve as a key resource for heavy-duty service, inventory, and product knowledge
• Manage and update work orders and invoices to ensure accurate and timely billing
• Perform quality checks on completed work and verify invoice accuracy
• Maintain strong relationships with vendors, dealers, fleets, and subcontractors
• Monitor technician performance, productivity, and progress
• Provide feedback and direction to improve efficiency and employee satisfaction
• Assist with training new employees on company procedures and expectations
• Maintain a safe, clean, and organized work environment
• Ensure compliance with industry regulations and FleetPride policies
• Stay current on industry standards and best practices
• Manage department P&L and understand financial performance
• Monitor productivity and identify opportunities to improve department results
• Help grow the mobile service business and develop strong fleet/customer partnerships

WHAT WE'RE LOOKING FOR:

• Previous experience leading or managing a service operation
• Heavy-duty truck, trailer, fleet, or mobile service experience preferred
• Strong leadership and team-building skills
• Excellent customer service and communication skills
• Ability to prioritize, delegate, and manage multiple responsibilities
• Strong organizational and problem-solving skills
• Understanding of work orders, invoicing, and service operations
• Experience managing a P&L and monitoring productivity
• Comfortable coaching employees and holding teams accountable
• Strong written and verbal communication skills
• Commitment to safety, quality, and customer satisfaction
• Ability to work effectively across multiple locations and mobile service operations

WHY FLEETPRIDE?