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MOBILE SERVICE MANAGER - Worcester, MA

Full-Time | Monday–Friday | Day Shift

Competitive Pay + Monthly Bonus Opportunities

FleetPride is looking for an experienced Mobile Service Manager to oversee and grow our NEW mobile service operations across the Cranston, RI and Worcester, MA markets.

This is a great opportunity for an experienced heavy-duty service leader who knows how to manage technicians, build strong customer relationships, improve productivity, and keep a mobile service operation running efficiently.

If you have a background in heavy-duty trucks, trailers, fleet service, or mobile service and are ready to take the next step in your career, we want to talk to you!

WHAT WE OFFER:

Medical, dental, vision, 401(k) with company match, and life insurance — DAY ONE!
Flex spending account, EAP, short-term disability & long-term disability — DAY ONE!
Paid holidays — DAY ONE!
2 weeks vacation + sick time — DAY ONE!
WEEKLY PAY!
Monthly bonus opportunities
Technician referral bonus eligibility
Monday–Friday day shift with a consistent schedule
Company-paid prescription safety glasses
FREE uniforms
Annual raises
Career advancement opportunities
Relocation assistance

WHAT YOU'LL DO:

As a Mobile Service Manager, you will oversee the day-to-day operations of the mobile service department and help ensure our technicians provide high-quality repairs, excellent customer service, and efficient response times.

Your responsibilities will include:

Oversee mobile service operations across the assigned territory
Coordinate daily service assignments and technician workloads
Schedule and prioritize mobile service calls
Provide outstanding customer service and maintain strong customer relationships
Coach, develop, and support technicians to help them achieve individual and team goals
Serve as a key resource for heavy-duty service, inventory, and product knowledge
Manage and update work orders and invoices to ensure accurate and timely billing
Perform quality checks on completed work and verify invoice accuracy
Maintain strong relationships with vendors, dealers, fleets, and subcontractors
Monitor technician performance, productivity, and progress
Provide feedback and direction to improve efficiency and employee satisfaction
Assist with training new employees on company procedures and expectations
Maintain a safe, clean, and organized work environment
Ensure compliance with industry regulations and FleetPride policies
Stay current on industry standards and best practices
Manage department P&L and understand financial performance
Monitor productivity and identify opportunities to improve department results
Help grow the mobile service business and develop strong fleet/customer partnerships

WHAT WE'RE LOOKING FOR:

Previous experience leading or managing a service operation
Heavy-duty truck, trailer, fleet, or mobile service experience preferred
Strong leadership and team-building skills
Excellent customer service and communication skills
Ability to prioritize, delegate, and manage multiple responsibilities
Strong organizational and problem-solving skills
Understanding of work orders, invoicing, and service operations
Experience managing a P&L and monitoring productivity
Comfortable coaching employees and holding teams accountable
Strong written and verbal communication skills
Commitment to safety, quality, and customer satisfaction
Ability to work effectively across multiple locations and mobile service operations

WHY FLEETPRIDE?

At FleetPride, we give our leaders the tools and support they need to build a successful operation. This is an opportunity to lead a team, grow customer relationships, improve service operations, and make a direct impact on the success of the business.

Monday–Friday day shift. Consistent schedule. Great benefits. Career growth.

Ready to take the next step in your career?

Apply today!

You can also visit fleetpride.com/careers to view all open positions and apply directly.

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